Write-off Policy

POLICY:   

Claims that are determined to be non-recoupable, must be written-off client ledgers to keep ledgers current and accurate. 

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PROCEDURE:   

1. Claim must be identified in one of the following categories:  

• Write-Off Due to Over Scheduling 

• Write-Off Due to Missing Authorization 

• Write-Off Due to Timely Filing 

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2. Claim will then be sent via email to the Financial Manager. Email will include the following components:  

• Client Number 

• Date of Service 

• Amount to Write-Off 

• Write-Off Category 

3. Financial Manager will then review the claim to ensure all has been done to attempt to recoup the payment.  

4. Financial Manger will apply the appropriate adjustment in the client’s ledger.  

5. Financial Manager will present total write-offs at Manager Meetings (weekly/monthly) and ensure write-offs are maintained below statistic quota.  

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CREATED:  03-01-2020

REVISED: